The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.
This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.
★★★ Functions of the mobile i-net HelpDesk ★★★
・Register as Supporter
・Access to jobs according to configured rights
・Display details of the orders, including the processing steps
・Answering jobs by email
・Processing of orders (eg editing, finishing, re-submit, setting appointments ...)
・Variably view orders
・Search for orders (open and completed)
・Display of formatted text in the processing steps
・Support for the i-net HelpDesk Servers settings for supporter signatures
★★★ Prequisites ★★★
To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.
☆☆☆ Check out the i-net HelpDesk ☆☆☆
You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.
If you want to test the i-net HelpDesk server internally, and with your data, you can download the software free as a trial version from our website www.inetsoftware.de/de/helpdesk. The trial version is limited to 60 days and has no restrictions during this period.
★★★ Support ★★★
We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.
During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.